Refund Policy

Refunds to your balance

Refunds are added to your account balance so you can use them for new orders.

• If an order cannot be started, the full amount is refunded automatically.
• If an order is only partly delivered, the undelivered part is refunded.
• Services with a refill guarantee are refilled during the refill period instead of refunded.

When refunds are not possible

• The link was wrong, private or changed after the order was placed
• A second order was placed for the same link before the first was complete
• The account or post was removed by the platform

Need help?

Open a support ticket with your order ID and we will look into it.